ongoing
E-commerce Customer Support
Email and order support for e-commerce brands (Ditch LA, Uvsailles). I own email support end to end — resolving disputes, order and account issues, and keeping customers happy.
- Customer Service
- E-commerce
open to opportunities
Randol
Cespedes
> currently .
Computer Science & Information Security student at John Jay College, focused on cybersecurity and digital forensics. I build and fix things, design on the side, and like figuring out how systems work. Based in the Bronx.
// I·background
About
I'm a Computer Science & Information Security major at John Jay College with a minor in Cybercrime and a 3.8 GPA. My focus is cybersecurity and digital forensics — understanding how systems work, how they're defended, and how they break. I've also always had a creative side: graphic design, the Adobe suite, and design work.
Creativity and tech were never separate tracks for me — I've always done both.
Outside of class I'm hands-on with tech — IT support, building PCs, and troubleshooting — and I run a resale business where I handle sourcing, customer service, and day-to-day operations.
On the work side, I handle customer support for e-commerce brands like Ditch LA and Uvsailles, where I own email support end to end — resolving order, shipping, and account issues on my own. At YouvMerch I do sales and client outreach for a merch company, including helping artists put on shows. I'm also the full-time caretaker for a family member. Juggling all of that has made me independent, organized, and steady under pressure.
I'm looking for opportunities in cybersecurity and information technology where I can keep building on this and grow.
education
John Jay College of Criminal Justice
B.S. Computer Science & Information Security
Minor in Cybercrime
GPA3.8/ 4.0
marks of focus
- Cybersecurityoffense & defense
- Digital Forensicsthe evidence trail
- IT Supportbuilds & troubleshooting
- DesignAdobe · 3D · print
//born & based in the Bronx.
// II·selected work
Projects
$ ls ./projects — early work below, with more on the way.
ongoing
Shows for Merch Artists
Sales and client outreach at YouvMerch, plus helping merch artists run live shows — managing the cycle from prospecting to close and supporting events.
- Sales
- Events
- Outreach
in progress
Security Home Lab
An ongoing security playground — practicing packet capture, malware analysis in isolated VMs, and basic disk forensics. Writeups to come.
- Wireshark
- VMs
- Linux
// III·history
Experience
Sales Intern
Apr 2026 — PresentYouvMerch·Los Angeles, CA (Remote)·20 hrs/week- Lead client outreach campaigns for a merchandise company, managing the full sales cycle from prospecting to close and building long-term partnerships.
Customer Service Representative
Jan 2026 — PresentUvsailles·Los Angeles, CA (Remote)·5 hrs/week- Independently manage all email customer support — handling inquiries, resolving disputes, and maintaining high satisfaction with no direct supervision.
Customer Service Representative
Oct 2025 — PresentDitch LA·Los Angeles, CA (Remote)·5 hrs/week- Resolve order and shipping issues for e-commerce customers, delivering timely solutions that protect brand reputation.
Founder, Resale Business
Aug 2024 — PresentSelf-Employed·Bronx, NY·10 hrs/week- Operate an independent resale business sourcing clothing and goods from thrift stores and listing online, generating roughly $15,000 in annual revenue.
Caretaker
Jan 2023 — PresentFriends & Family Home Care Services·Bronx, NY·40 hrs/week- Serve as primary full-time caretaker for a family member — managing daily care, medical appointments, and coordination of support services.
Founder, 3D Printing Business
2021 — 2023Self-Employed·Bronx, NY·10 hrs/week- Launched with $100 and scaled to thousands in revenue — designing products in Blender, producing with FDM printers, and negotiating bulk deals with local businesses.
// IV·the arsenal
Skills
Security & Forensics
- Digital Forensics
- Packet Analysis
- Malware Analysis
- Network Security
- Linux
IT & Hardware
- PC Building
- Troubleshooting
- IT Support
- Windows
Creative
- Adobe Suite
- Graphic Design
- Blender
- 3D Printing
Web & Dev
- TypeScript
- Next.js
- React
- HTML & CSS
- Git
Professional
- Customer Support
- Client Outreach
- Communication
// V·off the clock
What I'm Into
01
Music & Concerts
Live shows are my reset button — the volume, the crowd, the moment a drop hits. I chase that energy whenever I can.
02
Video Games
Worlds worth getting lost in. Equal parts escapism and admiration for the systems and art that hold them together.
03
Cybersecurity
The thing that pulls me hardest — how systems are defended and how they fall. The offense-and-defense dance never gets old.
04
Hacks & Viruses
Genuinely fascinated by how malware works and how intrusions actually happen. I'd rather understand the threat than fear it.
05
Computers & Hardware
Building, tinkering, troubleshooting. There's something satisfying about a machine you put together yourself running clean.
06
Fashion & Clothing
Self-expression you can wear. It ties straight into the resale work — finding the piece nobody else spotted.
// VI·reach out
Get In Touch
$ echo $STATUS
Looking for opportunities in cybersecurity and information technology — and always up for a good conversation.
Bronx, New York · United States